Legal Notices
General Presentation
You are currently connected to the "www.hotel-lune-etoile.com site, edited by:
SARL CLERHOTEL
89 Bd Gustave Flaubert - 63000 Clermont-Ferrand
Telephone: +33 (0)4 73 98 68 68
Email: contact@hotel-lune-etoile.com
RCS: Clermont-Ferrand B 751 815 325
VAT: FR47751815325
Professional liability insurance:
Social capital: €30 000
Publication: M. Wahib ELLOUZI
Trade Mediation:89 Bd Gustave Flaubert - 63000 Clermont-Ferrand
Telephone: +33 (0)4 73 98 68 68
Email: contact@hotel-lune-etoile.com
RCS: Clermont-Ferrand B 751 815 325
VAT: FR47751815325
Professional liability insurance:
Social capital: €30 000
Publication: M. Wahib ELLOUZI
After contacting the reservations department and failing a satisfactory response within a reasonable time, the customer may contact the Tourism and Travel Mediator, whose contact details and methods of entry are available on his website: www.mtv.travel
Accommodation:
Juliana Web créateur
PIBS 2 - Le Radium
8 rue Pierre et Marie Curie - 56000 Vannes
Téléphone : 02 97 54 77 90
The publisher undertakes to respect all the laws concerning the setting up and the activity of a website. PIBS 2 - Le Radium
8 rue Pierre et Marie Curie - 56000 Vannes
Téléphone : 02 97 54 77 90
Technical informations
It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by possible viruses circulating on the Internet.
Editorial charter
The "CLERHOTEL" website, enhanced by additional features, offers services for CLERHOTEL.
Products, photographs or icons used are provided for your information only and can not engage CLERHOTEL's responsability; nor can it justify the cancellation of a booking without charge.
Products, photographs or icons used are provided for your information only and can not engage CLERHOTEL's responsability; nor can it justify the cancellation of a booking without charge.
Personnal data
The information you enter will be recorded by CLERHOTEL, they will be analyzed and sent to the various departments concerned for their support.
You have a right of access, modification, rectification and deletion concerning the data collected on this site, under the conditions provided for by article 31 of the law of January 6, 1978 modified, relating to data processing, to files and freedoms.
To exercise this right, send a letter to the site manager at the following address:
You have a right of access, modification, rectification and deletion concerning the data collected on this site, under the conditions provided for by article 31 of the law of January 6, 1978 modified, relating to data processing, to files and freedoms.
To exercise this right, send a letter to the site manager at the following address:
CLERHOTEL
89 Bd Gustave Flaubert
63000 Clermont-Ferrand
89 Bd Gustave Flaubert
63000 Clermont-Ferrand
Opposition to cold calling
In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list can be accessed via the following website: www.bloctel.gouv.fr.
Hypertext links
The creation of hypertext links to the "www.hotel-lune-etoile.com" site is subject to the prior agreement of the Director of Publication.
The hypertext links established in the direction of other sites from "www.hotel-lune-etoile.com" cannot, under any circumstances, engage the responsibility of CLERHOTEL.
The hypertext links established in the direction of other sites from "www.hotel-lune-etoile.com" cannot, under any circumstances, engage the responsibility of CLERHOTEL.
Copyright
The reproduction or representation, in whole or in part, of the pages, data and any other constituent element of the site, by any process or medium whatsoever, is prohibited and constitutes an infringement without the publisher's authorization.
1 - Type of data collected
- THE DATA YOU ENTER :
For your loyalty account
To use our loyalty programme, our corporate programme (reserved for companies), you must have an account on www.contact-hotel.com, published by Contact Hôtel.
Contact Hôtel collects all the personal data you provide when you create your account on www.contact-hotel.com, i.e. your surname, first name, postal address, mobile number and e-mail address, and potentially your title, date of birth and telephone number.
To make reservations To make reservations or place orders on our site, you must provide us with your payment details (credit card number) and your surname, first name, country, telephone number and e-mail address.
Contacting customer support
When you contact our customer support team, we may collect :
- your e-mail address if you send us an e-mail and/or your surname, first name, address and possibly telephone and fax number if you send us a form;
- the content of messages you send us, by e-mail, by form or via another customer support channel. (We are also likely to collect technical data about your internet connection, browser and devices).
- DATA THAT WE COLLECT AUTOMATICALLY THROUGH YOUR USE OF OUR SERVICES
We record usage data when you access our service (or use them in any other way). We use login details and cookies to improve your browsing experience and to provide you with targeted advertising about our services and business.
2 - Use of your data
On the basis of the performance of the contract between us, we use your data to provide you with our services, and in particular to:
- ensuring that your booking is completed
- to ensure the use of our loyalty programme,
- answering your customer support questions,
- selling items in our online shop,
- detect any bugs and maintain the stability of our service.
On the basis of our legitimate interests, we use your data to:
- carry out marketing statistics and analyses, in order to understand how you use our services;
- improve your user experience, in particular by sending you questionnaires and surveys;
- combat fraud; in particular, we may process your account and payment data automatically in connection with your transactions. This processing may result in the automatic blocking of your transaction.
- DATA THAT WE COLLECT AUTOMATICALLY THROUGH YOUR USE OF OUR SERVICES We record usage data when you access our service (or use them in any other way). We use login details and cookies to improve your browsing experience and to provide you with targeted advertising about our services and business.
We may:
- invite you to take part in occasional online surveys;
- send you commercial and/or promotional offers, solely from our hotel or our Contact Hotels network.
We do not sell our database to third parties. We do not share your personal data with our third-party partners (other than our network) without your consent.
Finally, we may process your data for evidential purposes and to comply with our legal obligations.
3 - Recipients of data
The data we collect is accessible to our service providers, acting as subcontractors, who contribute administratively and technically to achieving the purposes set out above (hosting service provider, payment service provider, advertising technology, etc.).
In this context, the data we collect may be transferred outside the European Union. In this case, we ensure that the transfer complies with legislation on the transfer of personal data and, in particular, that a sufficient level of protection for your personal data is guaranteed.
In order to comply with our legal obligations, your personal data may also be transmitted to the authorised administrative and judicial authorities, solely upon judicial request.
4 - Data controller
CLERHOTEL is exclusively responsible for processing the personal data of its users.
CLERHOTEL, registered with the RCS of Clermont-Ferrand under SIREN 751815325, with its registered office at 89 bd Gustave Flaubert, 63000 CLERMONT-FERRAND, represented by Wahib ELLOUZI, in his capacity as manager, is responsible for processing the data it collects.
CLERHOTEL processes your data for the purposes of providing the above-mentioned services and managing customer relations and invoicing. It also processes this data as part of its legitimate interest in soliciting you again for commercial offers, and for statistical purposes and to improve its user experience.
5 - Retention period
The length of time your personal data is kept varies according to the purpose for which it was collected:
- Customer data used to manage reservations is kept for three years from the end of the commercial relationship.
- Customer data relating to the management of the loyalty programme is kept for the duration of membership of the loyalty programme.
- Data relating to the management of partners and corporate accounts is kept for a period of five years from the date of its deletion, exclusively for evidential purposes.
- Data relating to your use of the service is kept for twelve months from the activity that generated its collection.
- Documents and accounting records are kept for ten years as proof of accounting.
- Your credit card details are kept by our service provider for thirty days after the customer has checked out. The cryptogram of your bank card is not stored by our services.
- Data likely to be the subject of a judicial requisition (connection data, identity, contact details, transaction data) is kept for twelve months from the date of collection.
- Data from hotels that are members of the Contact Hôtels network are kept for the duration of their membership. This data is kept for ten years after withdrawal from the association.
6 - Your rights
In accordance with the regulations on personal data, and in particular Law no. 78-17 of 6 January 1978, amended by Law no. 2002-801 of 6 August 2004, known as the "Data Protection and Civil Liberties" Law, and European Data Protection Regulation no. 2016/670, known as the "RGPD", you have the following rights concerning your personal data:
-Access: this is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access that data.
- Rectification: this is your right to obtain, as soon as possible, rectification of inaccurate data and completion of incomplete data.
- Deletion/Deletion: this is your right to have your data deleted as soon as possible.
- Limitation: this is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defence of your legal rights.
- Objection: this is your right to object at any time to the processing of your data by the hotel or the Contact Hotels network, where such processing is necessary for the legitimate interests of the hotel or Contact Hotels.
You may also object to the data being processed for canvassing purposes.
-Portability: this is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to pass it on to another data controller without us interfering.
- You have the right to lodge a complaint with a supervisory authority.
- You have the right to give instructions concerning the fate of your personal data in the event of your death.
If you wish to exercise your rights vis-à-vis the hotel or Contact Hôtels, please contact the Data Protection Officer of the hotel or the Contact Hôtels network.
7 - Data Protection Officer
The Contact Hotels network (to which our hotel belongs) has appointed a Data Protection Officer. If you have any questions about this privacy policy or any request relating to your personal data, you may contact our data protection officer:
- By e-mail at the following address: contact@ hotel-lune-etoile.com
- By sending a letter to the following address Contact Hôtel Lune Etoile - le délégué à la protection des données - 89 bd Gustave Flaubert - 63000 Clermont-Ferrand - France
8 - Security of your data
We protect your information using physical, electronic and administrative security measures. Our protection measures include firewalls, organisational measures (such as a login/password system, physical protection measures, etc.).
When you transmit your credit card details when making your reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of your transactions. .
.
Our partner in charge of managing reservations is PCI DSS (Payment Card Industry Data Security Standard) certified. This PCI DSS standard aims to reduce online fraud.
1 - Type of data collected
- THE DATA YOU ENTER :
For your loyalty account
To use our loyalty programme, our corporate programme (reserved for companies), you must have an account on www.contact-hotel.com, published by Contact Hôtel.
Contact Hôtel collects all the personal data you provide when you create your account on www.contact-hotel.com, i.e. your surname, first name, postal address, mobile number and e-mail address, and potentially your title, date of birth and telephone number.
To make reservations To make reservations or place orders on our site, you must provide us with your payment details (credit card number) and your surname, first name, country, telephone number and e-mail address.
Contacting customer support
When you contact our customer support team, we may collect :
- your e-mail address if you send us an e-mail and/or your surname, first name, address and possibly telephone and fax number if you send us a form;
- the content of messages you send us, by e-mail, by form or via another customer support channel. (We are also likely to collect technical data about your internet connection, browser and devices).
- DATA THAT WE COLLECT AUTOMATICALLY THROUGH YOUR USE OF OUR SERVICES
We record usage data when you access our service (or use them in any other way). We use login details and cookies to improve your browsing experience and to provide you with targeted advertising about our services and business.
2 - Use of your data
On the basis of the performance of the contract between us, we use your data to provide you with our services, and in particular to:
- ensuring that your booking is completed
- to ensure the use of our loyalty programme,
- answering your customer support questions,
- selling items in our online shop,
- detect any bugs and maintain the stability of our service.
On the basis of our legitimate interests, we use your data to:
- carry out marketing statistics and analyses, in order to understand how you use our services;
- improve your user experience, in particular by sending you questionnaires and surveys;
- combat fraud; in particular, we may process your account and payment data automatically in connection with your transactions. This processing may result in the automatic blocking of your transaction.
- DATA THAT WE COLLECT AUTOMATICALLY THROUGH YOUR USE OF OUR SERVICES We record usage data when you access our service (or use them in any other way). We use login details and cookies to improve your browsing experience and to provide you with targeted advertising about our services and business.
We may:
- invite you to take part in occasional online surveys;
- send you commercial and/or promotional offers, solely from our hotel or our Contact Hotels network.
We do not sell our database to third parties. We do not share your personal data with our third-party partners (other than our network) without your consent.
Finally, we may process your data for evidential purposes and to comply with our legal obligations.
3 - Recipients of data
The data we collect is accessible to our service providers, acting as subcontractors, who contribute administratively and technically to achieving the purposes set out above (hosting service provider, payment service provider, advertising technology, etc.).
In this context, the data we collect may be transferred outside the European Union. In this case, we ensure that the transfer complies with legislation on the transfer of personal data and, in particular, that a sufficient level of protection for your personal data is guaranteed.
In order to comply with our legal obligations, your personal data may also be transmitted to the authorised administrative and judicial authorities, solely upon judicial request.
4 - Data controller
CLERHOTEL is exclusively responsible for processing the personal data of its users.
CLERHOTEL, registered with the RCS of Clermont-Ferrand under SIREN 751815325, with its registered office at 89 bd Gustave Flaubert, 63000 CLERMONT-FERRAND, represented by Wahib ELLOUZI, in his capacity as manager, is responsible for processing the data it collects.
CLERHOTEL processes your data for the purposes of providing the above-mentioned services and managing customer relations and invoicing. It also processes this data as part of its legitimate interest in soliciting you again for commercial offers, and for statistical purposes and to improve its user experience.
5 - Retention period
The length of time your personal data is kept varies according to the purpose for which it was collected:
- Customer data used to manage reservations is kept for three years from the end of the commercial relationship.
- Customer data relating to the management of the loyalty programme is kept for the duration of membership of the loyalty programme.
- Data relating to the management of partners and corporate accounts is kept for a period of five years from the date of its deletion, exclusively for evidential purposes.
- Data relating to your use of the service is kept for twelve months from the activity that generated its collection.
- Documents and accounting records are kept for ten years as proof of accounting.
- Your credit card details are kept by our service provider for thirty days after the customer has checked out. The cryptogram of your bank card is not stored by our services.
- Data likely to be the subject of a judicial requisition (connection data, identity, contact details, transaction data) is kept for twelve months from the date of collection.
- Data from hotels that are members of the Contact Hôtels network are kept for the duration of their membership. This data is kept for ten years after withdrawal from the association.
6 - Your rights
In accordance with the regulations on personal data, and in particular Law no. 78-17 of 6 January 1978, amended by Law no. 2002-801 of 6 August 2004, known as the "Data Protection and Civil Liberties" Law, and European Data Protection Regulation no. 2016/670, known as the "RGPD", you have the following rights concerning your personal data:
-Access: this is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access that data.
- Rectification: this is your right to obtain, as soon as possible, rectification of inaccurate data and completion of incomplete data.
- Deletion/Deletion: this is your right to have your data deleted as soon as possible.
- Limitation: this is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defence of your legal rights.
- Objection: this is your right to object at any time to the processing of your data by the hotel or the Contact Hotels network, where such processing is necessary for the legitimate interests of the hotel or Contact Hotels.
You may also object to the data being processed for canvassing purposes.
-Portability: this is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to pass it on to another data controller without us interfering.
- You have the right to lodge a complaint with a supervisory authority.
- You have the right to give instructions concerning the fate of your personal data in the event of your death.
If you wish to exercise your rights vis-à-vis the hotel or Contact Hôtels, please contact the Data Protection Officer of the hotel or the Contact Hôtels network.
7 - Data Protection Officer
The Contact Hotels network (to which our hotel belongs) has appointed a Data Protection Officer. If you have any questions about this privacy policy or any request relating to your personal data, you may contact our data protection officer:
- By e-mail at the following address: contact@ hotel-lune-etoile.com
- By sending a letter to the following address Contact Hôtel Lune Etoile - le délégué à la protection des données - 89 bd Gustave Flaubert - 63000 Clermont-Ferrand - France
8 - Security of your data
We protect your information using physical, electronic and administrative security measures. Our protection measures include firewalls, organisational measures (such as a login/password system, physical protection measures, etc.).
When you transmit your credit card details when making your reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of your transactions. .
.
Our partner in charge of managing reservations is PCI DSS (Payment Card Industry Data Security Standard) certified. This PCI DSS standard aims to reduce online fraud.
